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Client Care Service Plans

Description Standby Lite Standard Enhanced Premium
Guaranteed On-site Monthly Hours 0 4 8 12 16
Preventive Maintenance including service packs, software updates, performance monitoring, system log review, backup and restore testing Available Check Mark Check Mark Check Mark Check Mark
After-hours Service Check Mark Check Mark Check Mark Check Mark Check Mark
Remote Support Available Check Mark Check Mark Check Mark Check Mark
Emergency On-site Response Available Check Mark Check Mark Check Mark Check Mark
Virus and Spyware Audit Available Check Mark Check Mark Check Mark Check Mark
Network Documentation Available Check Mark Check Mark Check Mark Check Mark
Technology Road Map Available Check Mark Check Mark Check Mark Check Mark
Environment Security Assessment Available Check Mark Check Mark Check Mark Check Mark
Internet Security Assessment Available Check Mark Check Mark Check Mark Check Mark
Application and Hardware Vendor Management Available Available Available Available Check Mark
Assigned Account Manager Available Check Mark Check Mark Check Mark Check Mark
Assigned Engineer N/A Check Mark Check Mark Check Mark Check Mark
Online Client Portal Available Check Mark Check Mark Check Mark Check Mark
Remote Monitoring Available Available Available Available Available
Visa, Master Card, AMEX, Discover Check Mark Check Mark Check Mark Check Mark Check Mark
Monthly N/A $540 $1,000 $1,440 $1,840
Additional Hourly Rates $140 $135 $125 $120 $115


Avella can customize any of our standard plans to meet your business or budget needs.
Call us for additional information.
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Avella Technology Services • 9351 A Philadelphia Road • Baltimore, Maryland 21237 • Ph: 443.460.4100 • Toll Free: 877.391.4222
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